Technology solutions that are changing the way legal and insurance sectors operate, with impressive results
Some sectors are known for their flexibility, readiness to change, and forward-thinking nature. And others – quite frankly – are not. The legal sector is a case in point, with a reputation for being technology averse and slow to adapt to modern trends.
One company which has worked hard to change this is rradar, the Leeds based law firm with a technology first approach. Disruption North caught up with its founder and CEO Gary Gallen to find out how he is taking on the business of law – and winning.
On the radar
During his career as a leading litigation lawyer, Gallen became frustrated with the legal and insurance sector which he saw putting its own profits and priorities before those of its clients. Businesses were repeatedly making the same mistakes because of a lack of understanding of legal and compliance legislation, resulting in escalating costs each year.
“I wanted to show businesses how to avoid risks and costs,” he says. “To share knowledge and data in real time via new technology, proving to businesses how fast they can go and what they can do, not tell them what they cannot.”
“This is about democratising the law. Making high end legal problems navigable, by taking the practical, normal questions people ask and giving them the answers they need to get the job done.”
In 2012 rradar was founded to simplify access to legal, risk management and insurance advice for business owners and managers via technology. The company’s voice activated tech platform acts as a hub for clients to share data and advice requests with legal professionals at rradar, allowing them to receive specialist guidance much more quickly and efficiently.
Tech me to court
Gallen outlines the three specific tools rradar has developed to help businesses with their legal and compliance needs:
“We used natural language processing to create the world’s first voice activated digital lawyer – rradargrace,” he says. “This provides vital guidance to businesses on everyday vital employment, health and safety, tax, contract, road traffic, intellectual property, lease, and property issues.”
“Rradarreport is our real time app-based solution to manage employee behaviour and workplace safety, giving access to accident books, near-miss reporting, accident management and investigation, and a full analytics and document storage tool for vital maintenance and company records.”
“We also provide rradarrisk, which is an intelligent business analysis and audit tool allowing businesses to analyse work processes, activities and new risk issues. This enables them to streamline policy, training and supervision, thereby enhancing business performance. Its data analysis also builds business IP and critical value.”
According to Gallen, business customers who use rradar’s tools and services see reductions of up to 90 per cent in legal costs and claims. When they do need access to legal services, the company’s solutions are 52 per cent cheaper and conclude matters three months faster than traditional law firms.
A success story
With such impressive success rates, it’s no wonder that big business was keen to get on board with rradar’s offering. Recognising how many insurance claims the company is able to prevent and the cost reductions it gives UK businesses, insurance giant AXA now embeds rradar’s solutions in its SME insurance programmes.
Similar interest has been seen from other major insurers and banks – making rradar, as Gallen notes, the fastest growing legal technology firm in the UK with over 100,000 business subscribers.
As with any business success story, however, rradar’s journey has not all been plain sailing. New corporate law firms were not allowed in the UK before an Act of Parliament deregulated legal services in 2012 – meaning that the sector was completely unknown to investors, and making funding difficult to come by.
Although he was rejected by investors 29 times, Gallen was motivated by the desire to build a better business, and right the wrongs he had seen in industry over the course of his career.
“Our purpose is to help people learn and achieve, by sharing knowledge and insight of the law, risk management and insurance, and by using technology to enhance business success,” he says. “If we remove legal obstacles, demystify regulations and corporate governance, and help businesses build better systems and processes we get better results. We reduce stress, improve the physical and mental health of everyone in the workplace, reduce workplace conflict, and eliminate costs.”
“If people are happier, and better-rewarded at work then they are also happier and better in their home and personal lives. We want to build a better home and workplace for everyone.”
Particularly in these uncertain times, that’s a principle any business can be proud of.
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