With a PhD in Computer Science (Artificial Intelligence) from Southampton University, Ronald specialises in AI systems design, conversational agents, data and knowledge management and analysis. For the past 15 years, he has worked on commercial implementation projects with clients such as BT Labs, Stanford University, the NHS, Italian Government, TripAdvisor, Imperial War Museum and Indiana University Libraries. He frequently writes and speaks about AI-related issues and co-authored a book on agent-based software development. He is currently working on a book titled "The AI Powered Workplace".